Our Classes
Crucial Performance Coaching - Hard Conversations
with Kelli Vrla

Hard Conversations, also known as Crucial Performance Coaching, are a vital component of performance management that focuses on enhancing your organization's efficiency and effectiveness. Contrary to micro-management, it aims to foster professional growth in employees and ensure that business goals are met satisfactorily. Exceptional feedback and accountability conveyance play a crucial role in this process.
In this workshop, participants will learn how to define performance management and understand its inner workings, equipping them with the necessary tools for success. Additionally, participants will delve into Kolb's Learning Cycle, understand the importance of motivation, and develop skills in maintaining a performance journal and creating a performance plan. These elements are essential for fostering a culture of continuous improvement and achieving organizational objectives.
Learning Objectives
After participating in this workshop, participants will be able to:
- Define performance management.
- Convey the spirit of Job Ownership.
- Understand how performance management works and the 6 keys to improving team member performance.
- Learn the 3 phases of performance management and how to assess it.
- Discuss effective goal setting in everyday terms.
- Learn how to use critical nuances to the” Feedback Sandwich”.
- Identify the vital components of the Adult Learning Cycle.
- Recognize & Deliver inspiration and motivation.
- Develop a performance journal and performance plan.
STRESS - Managing Chaos
with Fausta Britton

Positive and negative stress is a constant influence on all our lives. The trick is to maximize the positive stress and minimize the negative stress. You will learn how stress can be positive and negative and explore the Triple A approach that will form the basis of this workshop.
This Stress Management course will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.
Learning Objectives
After this workshop you will be able to:
- Identify the major stressors in your work and personal life.
- Identify lifestyle elements that may be contributing to your stress.
- How to use routines and relaxation techniques to deal with stress.
- How and why to maintain a stress log system
EXCEL - Power Up
with Teresa Bell

As the title implies, this full-day workshop is for solid intermediate users who want to learn how to make the most of Excel®’ features and functions and push their skills to the next level and advanced users who are eager to learn additional shortcuts and tips that will boost their speed and productivity in Excel.
Learning Objectives
Participants in this workshop will learn:
- The fastest-growing way to share your spreadsheets with others
- Control functions most people don’t know they have or can use
- Times when AutoFilter is a terrific tool – and times when it’s not
- Simple shortcuts for creating Custom AutoFilters
- Using macros to automate your worksheets
- The 7 parts of the VB workspace and how to maximize your abilities with each
- Everything you’ve ever wanted to know about Pivot Tables
Improving Mindfulness
with Kelli Vrla

Improving mindfulness is about understanding yourself and being “in the moment”. You will become more mindful of your actions and learn how to express and interpret your present environment. You will learn to create positive connections and increase your self-regulation of attention and personal experiences.
Improving mindfulness will provide benefits throughout your professional and personal lives. Gratitude, filtering and active listening techniques will give you the advantage of seeing things in a new light.
Learning Objectives
Participants in this workshop will learn:
o How to effectively “live in the moment”
o To develop a clearer understanding of yourself
o To use the specific techniques of gratitude and filtering
o The many benefits of developing “Active Listening” skills
Team Building for Leaders
with Fausta Britton

Teamwork is a part of everyday business life. Whether it’s virtual, in the office or a hybrid combination – we are often expected to be a functional part of a team. Having strong teams benefits every organization and contributes to their overall success.
Through this Team Building for Managers course you will explore the different aspects of a team, as well as ways that they can encourage peak performance from their team. Activities that build camaraderie, develop problem solving skills, and stimulate interaction will help build skills.
Anyone who is in a leadership role, regardless of your title, will benefit from participation in this workshop.
Learning Objectives
After this workshop you will be able to:
- Articulate the benefits of building a cohesive, effective team.
- List specific strategies for encouraging peak performance.
- Determine the appropriate atmosphere for building camaraderie among team members.
- Help the team develop its own set of problem-solving skills to foster cooperation and synergy.
- Utilize the best techniques for following up with each team member
De-Escalation & Conflict Mastery
with Kelli Vrla

Conflict is something present in all our lives. Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons. Whatever the reasons, one thing is true and constant: Knowing how to resolve conflicts before they escalate is crucial.
Everyday challenges and distractions can build incrementally forcing a serious escalation. This course will help you recognize key pre-escalation red flags and give you healthy strategies to minimize escalations.
Not only is this a conflict resolution course, in many ways it is also a social skills course in general, which means you will be able to transplant many of the techniques from this context to other areas of life (relationships, family, friends, and others).
Learning Objectives
After this workshop, you’ll be able to:
- Effectively address and de-escalate conflicts, using appropriate techniques to deal with the person’s emotions or complaints
- Properly analyze people’s rules and how to avoid breaking them, avoiding future conflicts
- Mediate intense situations between third parties, evaluating both positions impartially
- Avoid the common escalation traps in conflicts
CPR with AED/First Aid Training
with C-P-A-T- Network, Inc. Staff

Women in Leadership
with Kelli Vrla

This workshop is designed to equip women who are already proven leaders with the knowledge and skills needed to have an even greater impact and broader influence in their departments and agencies. Navigating complex relationships, leveraging strategic networks and engaging authentically are all skills of strong leaders.
This workshop touches on understanding the leadership gap, vital leadership traits, and how to overcome various barriers. Through this course you will gain new perspectives on the workforce and what benefits cane come from developing a specific set of skills.
Learning Objectives
As a result of this training participants will be able to:
- Identify and build key work relationships.
- Recognize potential barriers to success and a roadmap to avoid them.
- Adopt a strategy for leveraging strategic networks to build a positive support network.
- Identify personal strengths and potential development areas continuously improve leadership skills