These days, most people take electronic word processing for granted. Microsoft® Word 2016/Office 365 is designed to help you move smoothly through the task of creating professional-looking documents.

Its rich features and powerful tools can make your work easy, and even fun. In this course, you'll learn how to use Word 2016/Office 365 to create and edit simple documents; format documents; add tables and lists; add design elements and layout options; and proof documents.

Learning Objectives

Participants in this workshop will:

• Learn how to manipulate images.
• Understand how to integrate pictures and text.
• Learn how to use custom graphic elements.
• Be able to add word art and other text effects.
• Learn to create complex illustrations with SmartArt.
• Understand how to create and modify forms … and much more.

Strong, positive relationships are the foundation of a successful and thriving workplace. This course is designed to empower participants with the insights, tools, and strategies needed to cultivate and maintain effective work relationships. Explore the dynamics of workplace interactions, learn how to build trust, communicate with empathy, and collaborate more effectively.

This course delves into the importance of emotional intelligence, mutual respect, and open communication in fostering relationships that enhance both individual and organizational performance. Participants will be equipped with the skills to navigate complex interpersonal dynamics, resolve conflicts, and create a more connected and supportive work environment.

Learning Objectives

Participants will gain the ability to:

• Build trust with colleagues through consistent, transparent, and respectful communication.
• Enhance active listening skills to foster mutual understanding and reduce miscommunications.
• Approach conversations by considering the perspectives and emotions of others, fostering empathy and understanding.
• Identify the 3 C's credibility to build and strengthen professional relationships.
• Resolve conflicts constructively by focusing on common goals and fostering a collaborative mindset.

Exceptional presentations do not come from an application; they emerge from the heart and soul of the designer. An exceptional presentation, therefore, should be an extension of the personality of the presenter.

That’s not to say Microsoft® PowerPoint® doesn’t play an important role in the design process. Just the opposite: without PowerPoint® your presentation would probably never see the light of day.

Learning Objectives

Participants in this workshop will:

• Learn the foundation of an exceptional presentation.
• Understand how to work with text, graphics and color
• Understand the value of master slides, and how to reuse slides effectively.
• Be able to insert spreadsheets, graphics, clip art and animation.
• Understand how to go beyond a simple presentation.

Teamwork is a part of everyday business life. Whether it's virtual, in the office, or on the road, we are often expected to be a functional part of a team. Having a strong team benefits every organization and will lead to more successes than not.

Your organization’s people are its greatest asset, and when they work together as a team they accomplish even more. Teamwork doesn’t just happen. Teams have to be created, developed, and continuously nurtured. A solid team building strategy can create an environment of greater collaboration and collegiality, which is good not only for the bottom line for your people and those they serve.

There are many different ways to build a team, and to continue fostering a sense of teamwork. Developing a diverse team building tool kit helps your people grow at every stage. It is not enough to have a group of people just work on a project. They need to connect and utilize each other's strength through team chemistry.

Learning Objectives

Participants will gain the ability to:

• Discover why teams fall apart.
• Examine successful teams.
• Determine strategies your organization can take to build teams.
• Discover influencing factors of team chemistry.
• Develop trust and respect in a team environment.
• Set and reach goals as a team
• Develop leadership flexibility

This series will provide participants with the latest information regarding the aging process. Participants will gain knowledge and sensitivity about the realities of late life, which will enhance their ability to understand, interact and relate more effectively with older consumers.

In short, this series will prepare staff in aging service agencies to serve older adults responsively and effectively. This series is recommended for anyone who works directly or indirectly with older adults. This program is particularly helpful for people new to the field of aging or the aging services network, or for seasoned professionals looking for a refresher on the latest findings and best practices. 

Unit 1: Psychological Changes with Aging – Sessions 1 & 2

  Maureen Gibney, Psy.D., Neuropsychologist & Trainer

 Faculty – Drexel University, Department of Psychological and Brain Sciences

 Unit 2:Social Changes with Aging – Sessions 3 & 4

 Nancy Morrow, MSW, Trainer/Consultant, Faculty - UPENN School of Social Policy and Practice

Unit 3:  Physical Changes with Aging – Sessions 5 & 6

 Mary Anne Sheehan, RN, Trainer/Consultant

DATES & TIMES:  Sessions will meet from 9:00 AM – Noon

#1 - Tuesday, Nov. 12, 2024– Virtual Via Zoom

#4 - Tuesday, Dec. 3, 2024 – Virtual Via Zoom

#2 - Tuesday, Nov. 19, 2024 – Virtual Via Zoom

#5 – Tuesday, Dec.10, 2024 – Virtual Via Zoom

#3 - Tuesday, Nov. 26, 2024 – Virtual Via Zoom

#6 – Tuesday, Dec. 17, 2024 – Virtual Via Zoom

Improving mindfulness is about understanding yourself and being “in the moment”. You will become more mindful of your actions and learn how to express and interpret your present environment. You will learn to create positive connections and increase your self-regulation of attention and personal experiences.

Improving mindfulness will provide benefits throughout your professional and personal lives. Gratitude, filtering and active listening techniques will give you the advantage of seeing things in a new light.

Learning Objectives

Participants in this workshop will learn:

o   How to effectively “live in the moment”

o   To develop a clearer understanding of yourself

o   To use the specific techniques of gratitude and filtering

o   The many benefits of developing “Active Listening” skills

Managers and Supervisors are responsible for getting work done through others. Each team and department’s productivity leads to the overall success of the Agency. Two of the most critical skills in a leader’s toolbox are Coaching and Mentoring.

Coaching & Mentoring focuses on how to better guide your staff to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with you staff through understanding their current skill levels and strategically setting goals that help them continue to develop and fine-tune those skills.

Learning Objectives

After participating in this workshop, participants will be able to:

• Explain why coaching and mentoring skills are important
• Understand how to measure each staff member’s current performance
• Identify key methods for establishing an effective working relationship with each person on your team
• Adopt effective goal-setting techniques to guide performance