Strong, positive relationships are the foundation of a successful and thriving workplace. This course is designed to empower participants with the insights, tools, and strategies needed to cultivate and maintain effective work relationships. Explore the dynamics of workplace interactions, learn how to build trust, communicate with empathy, and collaborate more effectively.

This course delves into the importance of emotional intelligence, mutual respect, and open communication in fostering relationships that enhance both individual and organizational performance. Participants will be equipped with the skills to navigate complex interpersonal dynamics, resolve conflicts, and create a more connected and supportive work environment.

Learning Objectives

Participants will gain the ability to:

• Build trust with colleagues through consistent, transparent, and respectful communication.
• Enhance active listening skills to foster mutual understanding and reduce miscommunications.
• Approach conversations by considering the perspectives and emotions of others, fostering empathy and understanding.
• Identify the 3 C's credibility to build and strengthen professional relationships.
• Resolve conflicts constructively by focusing on common goals and fostering a collaborative mindset.

Despite provider empathy and good intentions, not all older persons are responsive in the service interaction. This training will help participants identify, understand and respond more effectively to consumers who exhibit challenging behaviors.

This course will help participants understand that behavior has meaning and as service providers we must understand the importance of identifying what is underlying the behavior in order to effectively work with the individual. The interactive training is based on a behavioral approach and reinforces learning with case review from participants’ practice as well as training case examples/videos.

PLEASE NOTE: This is a three-part series of half-day sessions. To receive the 9 CEUs available, you much attend all three sessions in the series.

Learning Objectives

In this series of three sessions you will:

• Examine a variety of problematic behaviors encountered in older consumers: the resistantconsumer, the angry consumer, the paranoid and passive consumer. 
• Outline practical strategies for dealing with such behaviors and consider how these behaviors relate to important behavioral health diagnoses and conditions 
• Understand the implications of your personal style and issues in dealing with difficult consumer behaviors. 

Trainer: 

Nancy Morrow draws on more than 35 years of experience in a variety of roles in community-based long-term care and geriatric behavioral health. She provides training and consultation services in aging and teaches in the MSW program at the University of Pennsylvania School of Social Policy and Practice.

Positive and negative stress is a constant influence on all our lives. The trick is to maximize the positive stress and minimize the negative stress. You will learn how stress can be positive and negative and explore the Triple A approach that will form the basis of this workshop.

This Stress Management course will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

Learning Objectives

After this workshop you will be able to:

• Identify the major stressors in your work and personal life.
• Identify lifestyle elements that may be contributing to your stress.
• How to use routines and relaxation techniques to deal with stress.
• How and why to maintain a stress log system

For years, and years, and years the debate has gone on about just what leadership style was the most effective. There were as many theories as there were theorists, and the debate raged on. The answer: stop thinking of leadership as a theory and think of it as a process.

In the early 1960s, Dr. Paul Hersey developed his model for effective leadership. The Situational Leadership® Model is the most widely used leadership model in the world today. Over the last four decades, this model has become the basis of the most prevalent leadership system in over 700 of the Fortune 1000 companies. Having served as the common performance language, the benefit for organizations is enhanced goal and role clarity based on more frequent and more effective conversations about performance.

A situational leader does not adhere to a certain theory or trait. Instead, they identify the readiness level of the individual performing a specific task and adapts their leadership behaviors to maximize that individual’s chance to be successful. Situational Leadership® is not a theory; it’s a Model used by leaders to be more successful.

Learning Objectives

Participants in this full day workshop will:

• Identify their own preferred style of leadership, as well as back-up styles.
• Learn to assess the readiness level of staff to successfully complete specific tasks.
• Understand how effective leaders match their leadership style to the readiness level of others.

After completing this workshop, participants will possess a working knowledge of Situational Leadership®. They will have learned how it can increase their effectiveness as a leader and as a person at work, at home, and in any other organizational setting.

This training is designed to familiarize direct service workers and others new to the aging network with the resources available for seniors in Philadelphia.  The training will contain:

o   Telephone information and referral

o   PCA resource coordination and the department’s resource directory - resource material will be shared.

o   PCA’s Emergency Fund --- who it is for and how to use it, other FUEL resources.

o   Provide practice opportunities for using resource information.

 Sesson Time: 10:00 AM - Noon

Trainer: Lissette Sarfraz, MSS, LSW - Community Relations Manager PCA.