Positive and negative stress is a constant influence on all our lives. The trick is to maximize the positive stress and minimize the negative stress. You will learn how stress can be positive and negative and explore the Triple A approach that will form the basis of this workshop.

This Stress Management course will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system. They will also understand what lifestyle elements they can change to reduce stress.

Learning Objectives

After this workshop you will be able to:

• Identify the major stressors in your work and personal life.
• Identify lifestyle elements that may be contributing to your stress.
• How to use routines and relaxation techniques to deal with stress.
• How and why to maintain a stress log system

Hard Conversations, also known as Crucial Performance Coaching, are a vital component of performance management that focuses on enhancing your organization's efficiency and effectiveness. Contrary to micro-management, it aims to foster professional growth in employees and ensure that business goals are met satisfactorily. Exceptional feedback and accountability conveyance play a crucial role in this process.

In this workshop, participants will learn how to define performance management and understand its inner workings, equipping them with the necessary tools for success. Additionally, participants will delve into Kolb's Learning Cycle, understand the importance of motivation, and develop skills in maintaining a performance journal and creating a performance plan. These elements are essential for fostering a culture of continuous improvement and achieving organizational objectives.

Learning Objectives

After participating in this workshop, participants will be able to:

• Define performance management.
• Convey the spirit of Job Ownership.
• Understand how performance management works and the 6 keys to improving team member performance.
• Learn the 3 phases of performance management and how to assess it.
• Discuss effective goal setting in everyday terms.
• Learn how to use critical nuances to the” Feedback Sandwich”.
• Identify the vital components of the Adult Learning Cycle.
• Recognize & Deliver inspiration and motivation.
• Develop a performance journal and performance plan.

Beginner, Intermediate or Advanced? Which level are you? Have you been using Excel® for a while but just learned features by “accident” or the assistance of others?

This hands-on Excel® training course teaches attendees Excel® skills to increase productivity in their everyday careers. Along with tons of “secret hacks”, attendees will learn the proper foundation of spreadsheets and the powerhouse of features that exists.

Learning Objectives

Participants in this Workshop will learn:

• The 4 MUSTS of a Problem-free Spreadsheet
• Secret features when creating sheets
• Surprise formula hacks
• Relative vs absolute referencing
• Auditing formulas
• Using the secret formatting toolbar
• Tricks with conditional formatting … and much more!

Microsoft® PowerPoint® provides several new powerful tools to create and modify professional presentations from internal presentations to online conferences. In this session we’ll go beyond the essentials to learn additional methods to customize and enhance your presentation.

Learning Objectives

Participants in this workshop will:

• Learn how to restructure an inherited presentation with slide designer and cinematic effects.
• Understand how to apply WORD styles in slides.
• Learn how to keep Microsoft® Excel® current in PowerPoint®.
• Be able to incorporate visually striking 3D images and animation.
• Understand how to utilize Morph with or without Zoom.

Overview

 The program requires participants to complete 48 hours of classroom training (16 half-day sessions).  The curriculum tries to balance theoretical and applied considerations, emphasizing state- of- the- art understandings of the current geriatric behavioral health literature as well as best clinical practices.  Major topical areas include:

• an overview of the aging process, with particular focus on the behavioral health implications of aging
• a survey of behavioral illness in late life, including schizophrenia, anxiety disorders and depression
• consideration of alcohol abuse and dementia in older adults

The curriculum also includes:

• case analysis
• material on negotiating systems ethics and the role of advocacy
• a new section on behavioral health under managed care which examines the changing context of current behavioral health
• a short unit on complementary or alternative approaches to health and behavioral health.

To date, 500+ participants from a variety of agencies have completed the program. The full 48 hour program will be offered once this year. Participants have up to 2 years or 2 program cycles to complete coursework for the full Certificate Program. Three CEUs will be awarded for each of the sixteen sessions.

Who Should Attend:   Staff of the behavioral health system and the aging system are the primary audiences the program was created to engage all staff serving older persons with behavioral health needs beyond these systems will also benefit from this comprehensive focus on the behavioral health issues of aging adults. 

Program Faculty: 

Maureen Gibney, PsyD, who has served as a neuropsychologist, teacher, and trainer, covers the opening half of the curriculum. Faculty – Drexel University, Department of Psychological and Brain Sciences

Nancy Morrow, MSW, draws on more than 35 years of experience in a variety of roles in community-based long-term care and geriatric behavioral health. She provides training and consultation services in aging and teaches in the MSW program at the University of Pennsylvania School of Social Policy and Practice. Nancy facilitates the applied aspects of the Program's later sections.

Marian Mullahy, MSS, University of Pennsylvania's Center for Mental Health Policy and Services Research, will cover the alcoholism and managed behavioral health units.

Behavioral Health & Aging Certificate Program Schedule: 2025

 Sessions will meet from 9:00AM - Noon

All sessions will be held virtually, via Zoom

Unit 1: Psychological Changes

1/7/25         Session 1: Psychological Concerns in Late Life

1/14/25       Session 2:  Physical Changes and Illness in Later Life

1/21/25      Session 3:  Social Issues in Later Life

Unit 2:  Mental Illness in Later Life  

1/28/25      Session 1:  Chronic Mental Illness

2/4/25        Session 2:  Recognizing Depression

2/11/25      Session 3: Schizophrenia

Unit 3:  Dementia

2/18/25       Session 1:  Overview of Dementia

2/25/25       Session 2:  Specific Dementia and Excess Disability

3/4/25         Session 3:   Caregiver Concerns and Delirium

Unit 4:  Case Analysis

3/11/25       Session 1: Case Applications: Drawing on Material from Unit 1-3

3/18/25      Session 2: Case Applications Cont’d, w/ Special Attention on Working w/ Families

Unit 5:  Working Within Systems

3/25/25      Session 1: Understanding the Aging and the Mental Health Systems - Networking and Cross-System Issues

4/1/25         Session 2: Advocating on Behalf of Older Consumers - Ethical Issues

4/8/25         Session 3: Medicare/Medicaid and Community HealthChoices

4/15/25       Special Module: Alcoholism in Late Life

4/22/25       Special Topic Session: Behavioral Health under Managed Care

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This workshop is designed to equip women who are already proven leaders with the knowledge and skills needed to have an even greater impact and broader influence in their departments and agencies. Navigating complex relationships, leveraging strategic networks and engaging authentically are all skills of strong leaders.

This workshop touches on understanding the leadership gap, vital leadership traits, and how to overcome various barriers. Through this course you will gain new perspectives on the workforce and what benefits cane come from developing a specific set of skills.

Learning Objectives

As a result of this training participants will be able to:

• Identify and build key work relationships.
• Recognize potential barriers to success and a roadmap to avoid them.
• Adopt a strategy for leveraging strategic networks to build a positive support network.
• Identify personal strengths and potential development areas continuously improve leadership skills

This full-day workshop is for intermediate users who know the basics but want to learn how to make the most of Excel® features and functions and push their skills to the next level and users who are eager to learn additional shortcuts and tips that will boost their speed and productivity in Excel®.

Learning Objectives

Participants in the workshop will learn:

• To use the VLOOKUP and HLOOKUP functions.
• Why an automatic update of linked worksheets makes your job easier.
• How to create a linking formula with step-by-step guidelines.
• To create interactive macros and pause your macro to allow for user input.
• The most common Excel® printing goofs…and how to avoid them.
• How to perform a what-if analysis using the Scenario Manager.
• Two powerful reasons why you’ll leave this workshop as a macro user.
• How to record a macro in your customized toolbox.

Despite provider empathy and good intentions, not all older persons are responsive in the service interaction. This training will help participants identify, understand and respond more effectively to consumers who exhibit challenging behaviors.

This course will help participants understand that behavior has meaning and as service providers we must understand the importance of identifying what is underlying the behavior in order to effectively work with the individual. The interactive training is based on a behavioral approach and reinforces learning with case review from participants’ practice as well as training case examples/videos.

PLEASE NOTE: This is a three-part series of half-day sessions. To receive the 9 CEUs available, you much attend all three sessions in the series.

Learning Objectives

In this series of three sessions you will:

• Examine a variety of problematic behaviors encountered in older consumers: the resistantconsumer, the angry consumer, the paranoid and passive consumer. 
• Outline practical strategies for dealing with such behaviors and consider how these behaviors relate to important behavioral health diagnoses and conditions 
• Understand the implications of your personal style and issues in dealing with difficult consumer behaviors. 

Trainer: 

Nancy Morrow draws on more than 35 years of experience in a variety of roles in community-based long-term care and geriatric behavioral health. She provides training and consultation services in aging and teaches in the MSW program at the University of Pennsylvania School of Social Policy and Practice.