Effective communication skills are the cornerstone to success in the business world today. Every job, no matter what it is, requires excellent communication capabilities. If you want to progress in your role, you need to be able to both express yourself clearly and be able to listen and understand the needs, wants and intentions of others when they communicate. Therefore, these training course materials are suitable for everyone in any role.

Learning Objectives

After participating in this workshop, participants will be able to:

• Communicate clearly and get their message across
• Encourage others to open up and speak freely with them
• Communicate confidently with people at all levels
• Cope with difficult communication situations
• Inspire people around them, bringing out the best in each and every individual.
• Overcome communication barriers and improve working relationships.
• Create a positive work environment through proactive discussions.
• Improve their self-awareness when communicating and reduce office friction.
• Simply communicate quickly and efficiently, for overall organizational success.
• Keep their discussions focused on clear outcomes.

As the title implies, this full-day workshop is for solid intermediate users who want to learn how to make the most of Excel®’ features and functions and push their skills to the next level and advanced users who are eager to learn additional shortcuts and tips that will boost their speed and productivity in Excel.

Learning Objectives

Participants in this workshop will learn:

• The fastest-growing way to share your spreadsheets with others
• Control functions most people don’t know they have or can use
• Times when AutoFilter is a terrific tool – and times when it’s not
• Simple shortcuts for creating Custom AutoFilters
• Using macros to automate your worksheets
• The 7 parts of the VB workspace and how to maximize your abilities with each
• Everything you’ve ever wanted to know about Pivot Tables

Teamwork is a part of everyday business life. Whether it’s virtual, in the office or a hybrid combination – we are often expected to be a functional part of a team. Having strong teams benefits every organization and contributes to their overall success.

Through this Team Building for Managers course you will explore the different aspects of a team, as well as ways that they can encourage peak performance from their team. Activities that build camaraderie, develop problem solving skills, and stimulate interaction will help build skills.

Anyone who is in a leadership role, regardless of your title, will benefit from participation in this workshop.

Learning Objectives

After this workshop you will be able to:

• Articulate the benefits of building a cohesive, effective team.
• List specific strategies for encouraging peak performance.
• Determine the appropriate atmosphere for building camaraderie among team members.
• Help the team develop its own set of problem-solving skills to foster cooperation and synergy.
• Utilize the best techniques for following up with each team member

Conflict is something present in all our lives. Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons. Whatever the reasons, one thing is true and constant: Knowing how to resolve conflicts before they escalate is crucial.

Everyday challenges and distractions can build incrementally forcing a serious escalation. This course will help you recognize key pre-escalation red flags and give you healthy strategies to minimize escalations.

Not only is this a conflict resolution course, in many ways it is also a social skills course in general, which means you will be able to transplant many of the techniques from this context to other areas of life (relationships, family, friends, and others).

 Learning Objectives

After this workshop, you’ll be able to:

• Effectively address and de-escalate conflicts, using appropriate techniques to deal with the person’s emotions or complaints
• Properly analyze people’s rules and how to avoid breaking them, avoiding future conflicts
• Mediate intense situations between third parties, evaluating both positions impartially
• Avoid the common escalation traps in conflicts

This full-day training will offer participants the opportunity to examine both personal and societal conceptions of aging in an exciting and experiential way. Unexamined assumptions can lead to erroneous conclusions about older people in many ways: their abilities, interests, physical well‑being and mental health. Most of us are not fully aware of what we believe about aging yet what we believe shapes how we feel about, think of and relate to older people. It also influences how we understand and experience our own aging.

Drawing on her background in gerontology, creative drama and teaching, Dr. M. KathrynJedrziewski has designed an engaging workshop which facilitates exploration of assumptions about older people. Through "hands-on" learning, role-plays, complex case studies, group discussions, and problem solving, Dr. Jedrziewski will help participants gain new appreciation of the potentials and complexity of aging as well as of the vitality and diversity of older people.

For years, and years, and years the debate has gone on about just what leadership style was the most effective. There were as many theories as there were theorists, and the debate raged on. The answer: stop thinking of leadership as a theory and think of it as a process.

In the early 1960s, Dr. Paul Hersey developed his model for effective leadership. The Situational Leadership® Model is the most widely used leadership model in the world today. Over the last four decades, this model has become the basis of the most prevalent leadership system in over 700 of the Fortune 1000 companies. Having served as the common performance language, the benefit for organizations is enhanced goal and role clarity based on more frequent and more effective conversations about performance.

A situational leader does not adhere to a certain theory or trait. Instead, they identify the readiness level of the individual performing a specific task and adapts their leadership behaviors to maximize that individual’s chance to be successful. Situational Leadership® is not a theory; it’s a Model used by leaders to be more successful.

Learning Objectives

Participants in this full day workshop will:

• Identify their own preferred style of leadership, as well as back-up styles.
• Learn to assess the readiness level of staff to successfully complete specific tasks.
• Understand how effective leaders match their leadership style to the readiness level of others.

After completing this workshop, participants will possess a working knowledge of Situational Leadership®. They will have learned how it can increase their effectiveness as a leader and as a person at work, at home, and in any other organizational setting.

This training is designed to familiarize direct service workers and others new to the aging network with the resources available for seniors in Philadelphia.  The training will contain:

o   Telephone information and referral

o   PCA resource coordination and the department’s resource directory - resource material will be shared.

o   PCA’s Emergency Fund --- who it is for and how to use it, other FUEL resources.

o   Provide practice opportunities for using resource information.

 Sesson Time: 10:00 AM - Noon

Trainer: Lissette Sarfraz, MSS, LSW - Community Relations Manager PCA.