Philadelphia Corporation for Aging Training Catalog

Strong, positive relationships are the foundation of a successful and thriving workplace. This course is designed to empower participants with the insights, tools, and strategies needed to cultivate and maintain effective work relationships. Explore the dynamics of workplace interactions, learn how to build trust, communicate with empathy, and collaborate more effectively.

This course delves into the importance of emotional intelligence, mutual respect, and open communication in fostering relationships that enhance both individual and organizational performance. Participants will be equipped with the skills to navigate complex interpersonal dynamics, resolve conflicts, and create a more connected and supportive work environment.

Learning Objectives

Participants will gain the ability to:

• Build trust with colleagues through consistent, transparent, and respectful communication.
• Enhance active listening skills to foster mutual understanding and reduce miscommunications.
• Approach conversations by considering the perspectives and emotions of others, fostering empathy and understanding.
• Identify the 3 C's credibility to build and strengthen professional relationships.
• Resolve conflicts constructively by focusing on common goals and fostering a collaborative mindset.