Philadelphia Corporation for Aging Training Catalog

Managers and Supervisors are responsible for getting work done through others. Each team and department’s productivity leads to the overall success of the Agency. Two of the most critical skills in a leader’s toolbox are Coaching and Mentoring.

Coaching & Mentoring focuses on how to better guide your staff to higher performance. Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with you staff through understanding their current skill levels and strategically setting goals that help them continue to develop and fine-tune those skills.

Learning Objectives

After participating in this workshop, participants will be able to:

• Explain why coaching and mentoring skills are important
• Understand how to measure each staff member’s current performance
• Identify key methods for establishing an effective working relationship with each person on your team
• Adopt effective goal-setting techniques to guide performance