Philadelphia Corporation for Aging Training Catalog

Effective communication skills are the cornerstone to success in the business world today. Every job, no matter what it is, requires excellent communication capabilities. If you want to progress in your role, you need to be able to both express yourself clearly and be able to listen and understand the needs, wants and intentions of others when they communicate. Therefore, these training course materials are suitable for everyone in any role.

Learning Objectives

After participating in this workshop, participants will be able to:

• Communicate clearly and get their message across
• Encourage others to open up and speak freely with them
• Communicate confidently with people at all levels
• Cope with difficult communication situations
• Inspire people around them, bringing out the best in each and every individual.
• Overcome communication barriers and improve working relationships.
• Create a positive work environment through proactive discussions.
• Improve their self-awareness when communicating and reduce office friction.
• Simply communicate quickly and efficiently, for overall organizational success.
• Keep their discussions focused on clear outcomes.