Philadelphia Corporation for Aging Training Catalog

Hard Conversations, also known as Crucial Performance Coaching, are a vital component of performance management that focuses on enhancing your organization's efficiency and effectiveness. Contrary to micro-management, it aims to foster professional growth in employees and ensure that business goals are met satisfactorily. Exceptional feedback and accountability conveyance play a crucial role in this process.

In this workshop, participants will learn how to define performance management and understand its inner workings, equipping them with the necessary tools for success. Additionally, participants will delve into Kolb's Learning Cycle, understand the importance of motivation, and develop skills in maintaining a performance journal and creating a performance plan. These elements are essential for fostering a culture of continuous improvement and achieving organizational objectives.

Learning Objectives

After participating in this workshop, participants will be able to:

• Define performance management.
• Convey the spirit of Job Ownership.
• Understand how performance management works and the 6 keys to improving team member performance.
• Learn the 3 phases of performance management and how to assess it.
• Discuss effective goal setting in everyday terms.
• Learn how to use critical nuances to the” Feedback Sandwich”.
• Identify the vital components of the Adult Learning Cycle.
• Recognize & Deliver inspiration and motivation.
• Develop a performance journal and performance plan.