Philadelphia Corporation for Aging Training Catalog

Conflict is something present in all our lives. Conflicts may occur big and small, in our personal or professional lives, and for multiple reasons. Whatever the reasons, one thing is true and constant: Knowing how to resolve conflicts before they escalate is crucial.

Everyday challenges and distractions can build incrementally forcing a serious escalation. This course will help you recognize key pre-escalation red flags and give you healthy strategies to minimize escalations.

Not only is this a conflict resolution course, in many ways it is also a social skills course in general, which means you will be able to transplant many of the techniques from this context to other areas of life (relationships, family, friends, and others).

 Learning Objectives

After this workshop, you’ll be able to:

• Effectively address and de-escalate conflicts, using appropriate techniques to deal with the person’s emotions or complaints
• Properly analyze people’s rules and how to avoid breaking them, avoiding future conflicts
• Mediate intense situations between third parties, evaluating both positions impartially
• Avoid the common escalation traps in conflicts